#1 in Canada for payment processing

10 Costly Mistakes Canadian Landlords Make (And How to Avoid Them in 2025)

Trusted by over 1M+ users every year
users
$1B+
Payments processed annually
blog-hero
hero-banner

Key Takeaways

  • Skipping tenant screening can result in costly evictions, late payments, and property damage.
  • Verbal agreements leave landlords vulnerable—always use a written lease that complies with provincial laws.
  • Manual rent collection wastes time and invites payment delays; automation ensures consistency and professionalism.
  • Using landlord accounting software improves financial tracking, tax deductions, and audit readiness.
  • Embracing technology like rent reminder apps and tenant platforms helps landlords stay competitive and efficient.

The profession of a landlord in Canada is quite lucrative and is a stable source of income and capital gain on property. Nonetheless, that road is marked with the possible pitfalls that can transform a lucrative asset into a huge liability. Due to the very high rate, 90% or more of landlords in Canada operate small properties consisting of fewer than five units, and thus are navigating these intricacies on their own.

To these practical landlords, a minor error may cause them to lose part of their income to tense tenant conflict and legal peril. Being informed and proactive is not a good practice anymore; it is one of the survival and success strategies in the emerging 2025 rental business environment.

The idea of the guide is to assist a landlord, both inexperienced and those who have a number of years in business, to recognize and prevent the 10 most typical and expensive errors. Rev into it.

There is one single most vital procedure to a successful tenancy and it is before the lease is even signed. Not doing proper tenant screening is similar to giving away keys to someone you do not know and wishing things good luck. Such neglect may allow a spiral of issues such as repetitive late payments, property damage, and, in addition to hard and expensive efforts to evict the people.

Why it matters: A history of renting and finances is the best indicator of a tenant's future behavior. Their identity, employment, and income are checked thoroughly by performing a background check and their financial responsibility can be seen through a credit check. This step may impair your investment and cash flow to a great extent when it is omitted.

How to avoid it:

  • Standardize Your Process: Create a standard application form for all prospective tenants.
  • Check References: Always call previous landlords and employers. Ask specific questions about payment history, property condition, and their reason for leaving.
  • Run Credit and Background Checks: Utilize a reputable service to get a clear picture of an applicant's financial health and any red flags in their past.

For landlords seeking a streamlined solution, platforms like TenantPay can help automate tenant screening, ensuring you get reliable, comprehensive reports without the manual hassle.

Mistake 2: Using Verbal Agreements Instead of Legal Leases

A handshake agreement appears to be the easy way to go; however, it is a legal minefield. There is no verbal agreement that has been known to be enforceable and it leaves both parties exposed. In other provinces, such as Ontario or British Columbia, which have very strong tenant rights, verbal agreement will tend to favor the tenant in a dispute since the burden of proof lies with the landlord rather than the tenant.

Why it matters: Without a written lease, crucial terms like rent amount, due date, inclusions (utilities, parking), and rules regarding pets or smoking are ambiguous. This ambiguity is a recipe for conflict.

How to avoid it:

  • Always Use a Written Lease: Use a province-specific lease agreement that complies with local tenancy laws. Most provincial governments offer standard lease templates.
  • Be Detailed: Your lease should clearly outline all terms, including the lease duration, security deposit amount, rent payment details, maintenance responsibilities, and any specific clauses (addendums) relevant to your property.

Mistake 3: Not Understanding Provincial Rent Regulations

Canada lacks an overall or national system of landlord-tenant laws. The Residential Tenancy Act (RTA) exists in each of the provinces and territories and defines all the aspects of an increase in rent, eviction procedures, etc. An Alberta landlord does not need to face the same regulations as a Quebec landlord. Nepotism is a common and expensive judicial error associated with disregard for these particular laws.

Why it matters: Imposing an illegal rent increase can lead to it being voided by a tenancy board, and you may even have to repay the tenant. For example:

  • Ontario: The guideline for 2025 is set at 2.5%. Increasing rent beyond this requires applying to the Landlord and Tenant Board for an above-guideline increase.
  • British Columbia: The 2025 rent increase limit will be announced later in 2024, but it is typically tied to inflation.
  • Quebec: The Tribunal administratif du logement (TAL) provides recommended increase percentages based on various factors each year.

How to avoid it:

  • Know Your Local RTA: Bookmark your provincial tenancy board's website and consult it before making any decisions.
  • Follow Legal Timelines: Provide the correct amount of notice (e.g., 90 days in Ontario) using the official forms for any rent increase.

Mistake 4: Inconsistent or Manual Rent Collection

Check is on the way. I am not getting through with my e-transfer. May I pay you by cash? Assuming you are still doing manual collection with homegrown methods, then you have probably heard it all. Manual payments are outdated online rent collection is the new standard for Canadian landlords in 2025.These security risks, documentation headaches posed by cash dependence are a problem, and e-transfers fail to provide the automation and reporting capabilities that up-to-date landlords require.

A growing number of landlords now collect rent online to ensure on-time payments and avoid disputes. Tools like TenantPay automate this with secure payment links and instant confirmation.

Why it matters: Inconsistent collection signals to tenants that due dates are flexible, leading to a breakdown in payment discipline and harming your cash flow. It also consumes your valuable time.

How to avoid it:

  • Automate Payments: The most effective solution is to use a dedicated online rent payment platform. These systems allow tenants to set up automatic pre-authorized payments from their bank accounts.
  • Offer Digital Options: Provide a secure, reliable, and trackable way for tenants to pay online. This eliminates excuses and provides both you and your tenant with a digital receipt and a clear payment history.

Providing an option for landlord online rent payment gives tenants flexibility while keeping your books organized and up to date.

Mistake 5: Ignoring Late Payments or Not Charging Late Fees

Giving a free pass on a payment that is past due can simply appear to be a nice idea, but this creates a perilous taboo. This will be rampant when tenants do not suffer repercussions when paying late, since they would turn into a habit. This directly affects your capacity to pay mortgage interest, taxes, and expenses that are involved in the maintenance of a property.

What is important: Steady, timely payments are the root of a healthy rental business. Inability to implement the stipulations of your lease weakens your authority and performance in terms of financial stability.

Use a rent reminder app to automate alerts for due payments and maintain a consistent rent cycle.

How to avoid it:

  • Address Late Payments Immediately: The day after rent is due, send a polite but firm reminder. If payment isn't received, serve the appropriate legal notice (e.g., an N4: Notice to End a Tenancy Early for Non-payment of Rent in Ontario).
  • Enforce Late Fees (Where Legal): Some provinces, like BC and Alberta, allow landlords to charge late fees if they are specified in the lease agreement. In Ontario, you cannot charge a specific "late fee," but you can file with the LTB to seek compensation for costs incurred due to late payment. Always check your provincial laws.

Struggling with tardy tenants? Our Guide to Late Rent Payments in Canada provides a province-by-province breakdown of your legal options.

Mistake 6: Failing to Report Rent to Credit Bureaus

Due to years of on-time rent payments, the major credit bureaus of Canada had not given acknowledgment. This was an enormous squandered opportunity. Through rent, the landlords are deprived of a valuable tool to motivate on-time payments and to ensure that prospective tenants will be of higher quality, the ones who would prefer to improve their credit rating.

The importance: It is reported that some rental providers pay tenants taxes when they make payments on rent. This motivates tenants to be responsible on the rent issue and thus also earns them credit as far as creditworthiness is concerned, adding to their capability to get a mortgage or obtain a mortgage at a good rate later. To landlords, it significantly decreases the risk of late or non-payments since the tenants understand that their credit score is at stake.

How to avoid it:

  • Use a Rent Reporting Service: Partner with a platform that is authorized to report rent payments to credit bureaus. TenantPay allows landlords to offer this service, giving them a competitive edge in the market. Tenants opt in, and their consistent payments are reported to Equifax, strengthening their financial standing.

Learn more about this game-changing tool and How to Report Rent to Credit Bureaus in Canada.

It should not matter out of sight, out of mind. Failure to have a regular inspection on your property may result in minor, manageable maintenance problems that will end up consuming your bank balance in huge repairs. It also implies that you may overlook indicators of illegal occupants, pets, and breaches of lease.

Why it matters: Inspections will ensure that you conduct your assessment to safeguard your investment, to keep the tenant on their side of the lease and provide a safe environment to live in. It may be priceless to document the condition of a property through photography in the event that there is a dispute regarding the damages.

How to avoid it:

  • Know the Law: You cannot enter a tenant's unit without proper notice (usually 24 hours in writing, stating a valid reason).
  • Schedule Biannual Inspections: Plan for move-in, move-out, and at least one or two inspections per year. Use a checklist to ensure you look at key areas like plumbing, appliances, smoke detectors, and signs of water damage.

Mistake 8: Poor Recordkeeping and Tax Documentation

It is tax time and most landlords who self-manage are scrabbling around in shoe boxes of faded receipts and struggling to read bank statements. Lack of proper record keeping is more than an organizational nightmare: it also means chances are good that you are simply not taking all the tax deductions allowed to you, and it also means that should you experience a CRA audit, you might be in serious trouble.

Why it matters: Each dollar you spend on your rental property, whether you are paying the interest on a mortgage, paying property taxes, or making repairs and collecting management fees, is a possible tax write-off. There is no way to track your finances without careful record-keeping; you end up leaving money on the table.

To simplify your finances and maximize tax deductions, landlords should consider using landlord accounting software that tracks income, expenses, and generates reports. TenantPay makes this process even easier with digital receipts and logs

How to avoid it:

  • Go Digital: Use accounting software or a simple spreadsheet to track all income and expenses as they occur.
  • Keep Everything: Digitize and file every receipt, invoice, and bank statement related to the property.
  • Leverage Your Tools: Platforms like TenantPay automatically generate digital rent receipts and maintain a perfect log of all payments, simplifying income tracking.

For a complete checklist, see our Rent Payment Receipt & Reporting Guide (2025).

Mistake 9: Delaying Eviction or Not Knowing the Process

It is tax time and most landlords who self-manage are scrabbling around in shoe boxes of faded receipts and struggling to read bank statements. Lack of proper record keeping is more than an organizational nightmare: it also means chances are good that you are simply not taking all the tax deductions allowed to you and it also means that should you experience a CRA audit, you might be in serious trouble.

Why it matters: Each dollar you spend on your rental property, whether you are paying the interest on a mortgage, paying property taxes, or making repairs and collecting management fees, is a possible tax write-off. There is no way to track your finances without careful record-keeping; you end up leaving money on the table.

How to avoid it:

  • Act Quickly and Professionally: As soon as a serious issue arises (like non-payment), serve the correct legal notice. Remove emotion from the decision.
  • Follow the Process Exactly: Each province has a strict, multi-step process for eviction. Use the correct forms, adhere to timelines, and document everything. A single procedural error can get your application thrown out.

Mistake 10: Not Investing in Technology or Tools

Being a landlord in 2025 using pen and paper and a no frills cell phone is basically placing yourself at a disadvantage. The introduction of modern technology has changed property management into a more effective, safe and lucrative matter. Neglecting them is tantamount to working instead of smart.

Why it matters: Technology is automating payable rent, screening of tenants within minutes, maintenance request tracking and professional communication, a task your competitors are doing. This saves their time and increases the attractiveness of their properties to good tenants. Smart landlords are switching to a landlord tenant app like TenantPay that centralizes communication, payment, and recordkeeping in one platform.

How to avoid it:

  • Embrace Property Management Platforms: Explore tools that consolidate your tasks. The TenantPay app, for instance, is more than just a payment portal; it's a tool for managing your rental business from your pocket.
  • Automate Everything You Can: From rent reminders and payments to receipt generation, automation reduces errors, saves time, and professionalizes your operation.

Bonus: What Successful Landlords in Canada Do Differently

Successful landlords don't just avoid mistakes; they adopt proactive habits.

  1. They Build Strong Tenant Relationships: They communicate clearly, respond to maintenance requests promptly, and treat their tenants with respect. A happy tenant is more likely to pay on time and care for the property.
  2. They Stay Legally Informed: They treat landlording like a business and make it a point to stay updated on changes to tenancy laws in their province.
  3. They Automate and Delegate Smartly: They leverage technology to handle repetitive tasks so they can focus on high-value activities like finding their next investment property or improving their current ones.

Conclusion: Turn Your Mistakes into Strengths

Navigating the Canadian rental market can be complex, but avoiding these ten common mistakes will set you far ahead of the curve. By screening tenants diligently, using proper legal documents, understanding provincial laws, and embracing modern tools, you can protect your investment, ensure consistent cash flow, and build a thriving rental business.

Don't let manual processes and preventable errors hold you back in 2025. It's time to manage your properties with the efficiency and professionalism they deserve.If you're still relying on manual processes, consider setting up a rent collection website or using TenantPay's platform designed for Canadian landlords.

Ready to stop making costly mistakes? Start automating your rent collection with TenantPay today!

Frequently Asked Questions

1. How do I write a message to my landlord?

To write a message to your landlord, keep it clear and polite. Start with a respectful greeting, state your reason (e.g., rent inquiry, maintenance issue), and provide relevant dates or details. Always include your full name and unit number for reference.

2. What is a message to a landlord?

A message to a landlord is any communication—usually written via email or a tenant portal—regarding your rental property. It can cover topics like rent payment, repairs, lease renewals, or moving out.

3. How to inform a landlord?

To inform your landlord about something (like moving out or a maintenance issue), send a formal email or use TenantPay’s secure messaging feature. Include your reason, expected dates, and any supporting documents if needed.

4. How do you say thank you to a landlord?

You can say thank you to a landlord through a short, appreciative message. For example: “Thank you for your prompt response to the repair issue. I truly appreciate your support in maintaining the property.”

5. How do I message my landlord?

You can message your landlord through the TenantPay app or via email. Make sure to be concise and respectful. Include your full name, address, and the purpose of your message.

6. What to say when messaging about a repair?

Mention the specific issue (e.g., “leaking kitchen faucet”), when you noticed it, and request timely assistance. You can say: “Hello, I’d like to report a leaking faucet in the kitchen, which started yesterday. Could you please arrange for a plumber?”

7. How do I send an email to a landlord?

Use a professional tone, start with a greeting, explain the reason for your email, and close with your full name and contact details. Subject lines help—e.g., "Maintenance Request – Unit 102".

8. How to start a conversation with your landlord?

Begin with a polite greeting and a direct but respectful statement of your need or concern. For example: “Hi [Landlord’s Name], I hope you’re well. I wanted to discuss the upcoming lease renewal…”

9. How do you say goodbye to the landlord?

Say goodbye by thanking them for their service and informing them of your move-out plans. Example: “Thank you for being a great landlord. I’ve enjoyed living here and will be moving out on [date]. Wishing you the best.”

10. How do you tell your landlord that you are leaving?

Notify your landlord at least 30–60 days in advance (or as per lease terms). Mention your name, unit, planned move-out date, and reason if needed. Example: “This is formal notice that I will vacate Unit 204 by September 30, 2025, as per the lease agreement.

Contact us!
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.