1. Why should I use TenantPay?
Because you can avoid those landlord meetings, endless lines to pay rent, and receipt collecting.
Don't like pre-auth debit? Neither do we! Stay the boss of your bank account and say goodbye to those NSF fees.
Pay your rent from your trusty, squishy couch. Next episode, please.
7. Payment Related queries
A. What payment methods do you support?
We accept the following payment methods:
Credit Cards: Visa, Mastercard
Debit Cards: Visa, Mastercard
B. When is my payment scheduled for processing?
For recurring payments, processing happens approximately 4 days before the due date to ensure timely transfers:
1st or 2nd of the month: Payment is processed on the 27th of the previous month.
3rd or 4th of the month: Payment is processed on the 28th of the previous month.
5th to 28th of the month: Payment is processed 4 days before the due date.
C. How do I pay my rent with TenantPay?
- Just log into your online banking, hop over to the bill payment section,
- look up TenantPay
- use the TenantPay number your landlord/property manager bestowed upon you and hit that payment button.
- A combination of all the above!
It's as simple as counting 1,2,3!
Oh, and coming soon, you can pay with your credit card, Google Pay, Apple Pay, or even crypto. Just head to the tenant portal via the app or website and click that "pay now" button.
D. How long does it take for my Property manager to receive my rent payment?
Your landlord/property manager will receive your payment within 24 to 48 hours of it.
E. Can I set up recurring payments through TenantPay?
Yes! You can enable recurring payments to automatically deduct rent from your selected payment method on the scheduled date, ensuring you never miss a payment.
If your payment fails, you will receive a notification. We recommend ensuring your card has sufficient funds and is not expired.
G. Can I change my payment method?
Yes, you can update or change your payment method anytime from your Payment settings.
h. Is my payment information secure?
Absolutely! We use secure encryption and compliance standards to protect your payment details.
I. Can I pay my rent with TenantPay if my Property Manager is not a TenantPay client?
Not at this moment. To make your rent payment through TenantPay, you must have your TenantPay number, and only your property manager can provide you with this essential information.
However, you will be able to pay us directly soon, regardless of whether your landlord/property manager is with us.